Doug Barnes

Doug Barnes

Information Technology
(202) 492 - 7125 (202) 492 - 7*** show
dougw933@gmail.com
Washington D.C

About Me

PROFILE SUMMARY

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group setting providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

AREAS OF EXPERTISE 

Security Management – Active Directory –  Windows Server 2008/2012 – Microsoft Exchange – Ports, Protocols and TCP/IP
SharePoint 2010– Windows XP/Vista/7 /8 /10 MS Office 2007/2010 – IE7/8/9/10/11 – Google Chrome – Firefox – Bomgar –Remedy-
Win7 Migration – Networking- Project Management – Vendor Management – Office 365 – SCCM
Spiceworks – Cabling – Switches – VoIP – Remote Support – Virtual Machine

Education

H.O.P.E. Project – Helpdesk CompTIA A+ June 2008

Anacostia High School / Diploma

H.O.P.E. Project – Helpdesk CompTIA A+ Anacostia High School / Diploma – June 2008

Work & Experience

01/01/2015

Tier 1 Support

● Install software, modify and repair hardware and resolve technical issues ● Provide base level IT support to 700 non-technical personnel ● Display courtesy and strong interpersonal skills with all customer interactions ● Develop quick reference guides to assist end-users with challenging software application features ● Manage Windows 8 and Windows 7 workstations ● Ensure that Remedy/Spiceworks tickets are resolved and completed to the client’s satisfaction ● Active Directory – Account creation, Password resets, Group policies ● Develop client SharePoint Foundation 2010 sites and provide support as needed ● Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches, and reboot system ● PC refresh and migration XP to Windows 7, 8 and 10 ● Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging, fax and desk side ● Provide initial troubleshooting of problems including root cause analysis for desktop, laptop and printers (local/network) ● Perform administrative tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines ● Create and manage Network accounts to include granting access to secured file shares ● Manage bench IT inventory ● Provide configuration and SharePoint administration support ● Coordinate and support VTC/Audio conferences ● Provide level 2 end-user technical support for Windows 7, 8, and 10 Microsoft Office, Network connection ● Update ticketing system to reflect work in progress or completed

03/01/2014 - 11/01/2014

IT Support

● Manage Windows 8 and Windows 7 workstations ● PC refresh and migration XP to Windows 7, 8 and 10 ● Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN systems when possible from ● Maintain, repair, and install personal pc and network hardware and software. ● Apply solution by restoring broken or intermittent connections, adjusting software configuration, install patches, and reboot entire system

Skills

Active Directory
90%
Security Management
90%
Windows Server 2008/2012
90%
Microsoft Exchange
90%

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